Privacy Policy

Information we collect

When you contact us, request a quote or engage Real Estate Media House for a project, we may collect information including your name, business name, email address, phone number, property details and information relating to your project.

Property images and project files

Clients may provide property photography, renders, videos, logos, branding, floor plans and other project material for us to use in producing visual marketing content.

These materials may be used to create image enhancements, lifestyle imagery, graphics, animations, Reels and other agreed project deliverables.

AI-assisted creative services

Some of our services may use artificial intelligence and other digital creative technologies to enhance images, introduce lifestyle elements, generate motion or create visual variations.

Project files may therefore be processed using third-party creative technology providers where required to provide the requested service.

How we use your information

Information you provide may be used to respond to enquiries, prepare quotes, manage and produce projects, communicate with you, deliver completed work and maintain appropriate business records.

Sharing information

We do not sell your personal information or client-supplied property content.

We may use third-party providers for website hosting, file storage, communication, analytics, image processing, video production and other services reasonably required to operate Real Estate Media House.

Storage and security

We take reasonable steps to protect personal information and project files against unauthorised access, misuse, loss or disclosure.

Project files may be retained for a reasonable period after a project is completed to support revisions, additional content requests or future work.

Portfolio and marketing

Client-supplied property imagery is not automatically treated as approved for public portfolio use. Where appropriate, we may seek permission before displaying completed work on our website, social media or other marketing channels.

Cookies and analytics

Our website may use cookies or analytics technologies to understand general website usage, maintain functionality and improve performance.

Access, correction or deletion

You may contact us to request access to personal information we hold about you, request a correction or ask us to delete information or project files where reasonably possible.

Changes to this policy

We may update this privacy policy from time to time as our services, technologies or legal obligations change.